✺ Worldwide Shipping ✺ Free Shipping Portugal 70€ / U.E. 150€ ✺
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✺ Shipping Policy ✺
All orders are shipped from Portugal via CTT or MRW.
Standard shipping is carried out through the postal service. However, for a faster and more secure delivery, we recommend choosing registered shipping or MRW at checkout.
Please note that if you select standard (unregistered) shipping, we cannot take responsibility for any delays, loss, or delivery issues once the order has been dispatched.
Estimated Delivery Times
Portugal: 3–6 working days
Europe: 10–15 working days
Rest of the World: 15–20 working days
Delivery times are estimated and may vary depending on location and external factors.
Local Pick-Up
If you’re based nearby or happen to be visiting, you can skip shipping altogether. Simply get in touch with us to arrange a local pick-up — we’ll be happy to meet you in person.
✺ Return Policy ✺
Returns & Exchanges
We hope you love your Nayoh pieces, but if something isn’t quite right, you can request an exchange or a refund. Please note that this policy only applies to orders placed through our online store.
You have 14 days from the date your order is delivered to request a return. Unfortunately, we’re unable to accept returns or issue refunds after this period.
Requesting a Return
To start a return or exchange, please get in touch with us via email at nayoh.contact@gmail.com or through our Instagram page. Once we receive your request, we’ll guide you through the next steps and provide the return address.
Return shipping costs are the responsibility of the customer.
Items must be sent back unused, in their original condition, and with no signs of wear.
Important Notes
Sale items are final and cannot be returned or exchanged
Purchases made at markets or in-person events are not eligible for returns
If you have any questions, feel free to reach out, we’re always happy to help :)